“What all good leaders share, however, is a level of self-awareness and emotional intelligence that allows them to control or leverage their personality tendencies, depending on the situation.” The Department Chair assumed her role not long before COVID-19 and this was the first large gathering of the department after the acute crisis of the Pandemic…

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(This guest blog is written by Jessica Churchill, M.D. an Orthopaedic Surgery Resident at The Cleveland Clinic .  Thomas E. Kuivila, M.D., the Program Director, is sponsoring a year-long “Pathfinder” program for the residents.) We asked Jessica to give us her impressions. I think you’ll find them entertaining and a wonderful lesson in self-awareness! After…

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(And why don’t we always function like this?) People WANT to be connected. They WANT to succeed.  They WANT to be part of teams and feel supported.  Learn to take advantage of these needs. Don’t wait for the next Pandemic! ALAN FRIEDMAN Healthcare’s Dysfunctional Teams Healthcare, notoriously, has done a poor job with consistently building…

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“You must never confuse faith that you will prevail…with the discipline to confront the most brutal facts of your current reality..” Admiral James Stockdale The “Stockdale Paradox” as it applies to crisis leadership, has received a great deal of attention recently as hospitals and physician groups react to the COVID-19 Pandemic. How does it apply, specifically,…

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It Always Starts with Enhanced Self-Awareness Whether it’s coaching a physician executive, training a group of physician leaders, or improving department performance by building effective teams, our work always starts with self-awareness. Some people initially resist this concept.  They don’t want to accept that their behaviors may need to change. The change will only occur…

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I’ll admit it.  As an organizational psychologist I get a little too excited about psychological theory – and even more-so when I can incorporate it into our work. The challenge is always making it practical and easy to understand. Self-Determination Theory Recently an interesting framework keeps creeping into our work with physician leaders and healthcare…

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Like many of you, I watched the streaming performance of “Hamilton” over the holiday weekend. I thought the creative and energetic portrayal of American history was amazing! Is it bad that even while enjoying Hamilton, patient safety is on my mind?  The song “The Room Where It Happened”  got my attention.  In the song, a…

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