Our Team - J3P Healthcare Solutions

Meet our Team

Alan Friedman, MA

Founder and CEO

Bio

Alan is a trusted advisor and coach to senior healthcare leaders. He currently serves as an Associate Editor for the American Journal of Medical Quality (AJMQ). His thought leadership has influenced organizations throughout the United States, Italy, France, the United Kingdom, Argentina, Mexico, Guatemala, Australia and Canada. Since founding J3P Healthcare Solutions, he has led our extensive research efforts, in collaboration with nationally and internationally ranked academic programs, resulting in numerous publications in high-impact, peer-reviewed journals. He is known as a dynamic and engaging presenter, and educator, adept at engaging clinical students, residents, physicians, nurses and healthcare leaders. His role as a nurse/physician executive coach provides the foundation for J3P’s thought leadership.

He has an M.A. in Organizational Psychology from Columbia University. Holds a Certificate in Management Practices from New York University and received his B.A. in Consumer Affairs from Indiana University of Pennsylvania.
He completed the Columbia Business School Coaching Intensive Certification Program (CCCP), is a Master Trainer for the Hogan Assessment Suite, Deeper Signals, AON Adept 15 and the Change Leadership Behavior Inventory (CLBI). Additionally, he is a certified administrator for the Learning Versatility Index (LVI) and the Center for Creative Leadership (CCL) Benchmarks 360 Instrument.

He co-founded and currently serves at the Co-Chair for the Advisory Council for American Medical Student Association (AMSA). He is an associate member of the American Psychological Association, a member of the American Society for Human Resources in Healthcare, a member of The Academy of Management, a member of The Society for Industrial and Organizational Psychology, an associate member of the Metro NY Association of Applied Psychologists and a member of the American College of Healthcare Executives.

Prior roles include leadership positions at Abbott Laboratories, CR Bard, Neurometrix, and Johnson and Johnson.

Randall Wickman

Chief Operating Officer

Bio

Randall Wickman is a highly decorated U.S. Army Infantry Colonel, professional leader, and combat wounded veteran with nearly 30 years of active duty service. He led Soldiers from platoon through brigade levels; commanding units at the company, battalion, and brigade echelon.

Randall's key leadership positions include Commander & Professor of Military Science at Marquette University for 130 future Army officer leaders, as well as the Military Science Department Chair which included the Army, Navy, and Air Force programs. Wickman served as Commander of a Basic Combat Training battalion raising 10,000 new Soldiers over two years. He led Soldiers during combat tours in both Iraq and Afghanistan; as well as peace keeping missions in Bosnia-Herzegovina. Randall’s awards include Bronze Star Medals for combat tours, the Purple Heart Medal, and medals for exemplary performance and service.

He is a graduate of the Army’s premier small unit leadership course, known as Ranger School; a senior parachutist and jump master as well as a graduate of the Infantry Officer Basic and Advanced Courses, the Command and General Staff College, and Senior Service College. He holds an executive master’s degree in Organizational Psychology with an emphasis on organizational change management and a concentration in adult learning and education from Columbia University. Randall also holds a master’s degree in diplomacy from Norwich University, and an undergraduate degree in political science from Ripon College.

Bruce Gewertz, MD

Special Consultant, Physician Leadership

Bio

Dr. Gewertz is the Surgeon in Chief, Vice-Dean and Vice-President at Cedars Sinai in Los Angeles. As a special consultant on physician leadership issues, he helps J3P provide our client partners with unique perspectives in leading complex organizations and developing effective physician leaders.

Dr. Gewertz is an authority in this field. He co-authored The Best Medicine: A Physicians Guide to Effective Leadership, (Springer, New York, NY, 2015): a bestselling book on physician leadership and is the senior author in the first textbook focused on human factors and surgery to be published in late 2020 by Springer Nature (Human Factors in Surgery) He currently leads multiple investigations into measurements of physician well-being, self-awareness, personal fulfillment, career satisfaction, and leadership. He led a $4 million multi-institutional research project integrating human performance and technology, funded by the Department of Defense. He also created the Cedars-Sinai Leadership in Healthcare Improvement (LIHI) program, which empowers physicians to develop their leadership skills.

From 1992 until 2006, Dr. Gewertz chaired the department of surgery at the University of Chicago. Since moving to Los Angeles, Dr. Gewertz has played a major role in catapulting Cedars Sinai’s clinical and academic programs to national prominence. He continues to practice as a vascular surgeon and has authored two popular textbooks in the field (Atlas of Vascular Surgery, and Surgery of the Aorta and its Branches). His Curriculum Vitae includes 250 publications, significant grant funding, as well as prestigious speaking engagements.

Terri Christensen, PhD

Chief Learning Officer/Senior Consultant

Bio

Dr. Christensen is J3P’s Senior Consultant for Physician Learning and Transformation. She is responsible for ensuring that our educational workshops, training and content are engaging and effective.
Previously, she served as the Vice President for Learning Innovation at Allegheny Health Network in Pittsburgh, PA and Executive Director of Physician Experience and Support at the Cleveland Clinic. In both roles, she oversaw physician on-boarding, leadership development, succession planning, and the Physician Academy.
Most recently she was the Senior Associate Dean for Strategic Initiatives and Health Affairs at Northeast Ohio Medical University. In that role, she served as an internal consultant for college leaders in vetting strategic ideas, identifying growth opportunities, developing plans for key initiatives, and measuring initiative success.
Dr. Christensen earned her B.A. from The University of Pittsburgh, an M.S. from Bowling Green State University, and Ph.D. in Curriculum and Instruction from Kent State University.

Jena Jake, MA, LAC, NBCC

Vice President, Coaching Practice

Bio

Jena leads the J3P Coaching Program. Prior to joining J3P she owned an advisory firm that represented public speakers, trainers and consultants serving the automotive, retail, manufacturing, and healthcare industries.

She created Buffers and Breakthroughs, a daily practice program for caregivers of people with chronic conditions, including developmental disabilities. Her interests include group dynamics, mentoring, women in medicine, high performing teams, executive coaching, and individual development.

Jena is bilingual Spanish/English, holds a post master’s Certificate in Professional Counseling and a master’s degree in Professional Counseling from Monmouth University. She earned her Coaching Certification from The Association for Talent Development (ATD) and completed the Yale University School of Management’s Women’s Executive Leadership Program.

She is a Licensed Associate Counselor in the State of New Jersey and a certified administrator of the Hogan Assessment Suite. Jena is an associate member of the American Psychological Association, a member of The Society of Industrial and Organizational Psychology and a member of The New Jersey Counseling Association.

Diane Blake

Director of Client Operations

Bio

Cody Hatcher, MA

Director of Data Instrumentation and Analytics

Bio

Cody is the Director of Data Instrumentation and Analytics. at J3P. Cody’s research interests are in creativity, assessment, and learning. He is currently pursuing a PhD in Educational Psychology at the University of Connecticut. He received his B.S. in Biology from Virginia Tech and an M.A. in Educational Psychology from the University of Connecticut. He has been published in the Journal of Creative Behavior and collaborated on several projects related to psychoeducational assessment.

Kelsey Phillips

Executive Coordinator

Bio

Dale Balfour

Senior IT Consultant

Bio

Dale is a Senior IT Consultant with J3P and has over 20 years of IT Management and Operations experience. Dale previously served in various roles in fortune 500 companies, such as Director of Trading Floor Support @ CIBCWM, VP of Global Infrastructure @ Citibank, VP of Messaging Infrastructure @ UBS, and Director and Interim CIO @ FirstNLC. Dale currently serves as COO/Co-Founder of bSmart Services, an IT Support and Services company.